At Kbod we strive to provide a fast and efficient online shopping experience for our customers in the United States and the world. Below are our shipping policies for purchases made on our website:
Shipping areas
We ship our products to all states in the United States a Shipments are made through UPS .
Shipping time
We process shipping orders within 24 to 48 hours after receiving payment confirmation. Once the order is processed, a shipping confirmation with a tracking number is sent to the customer. Estimated delivery times are as follows:
Shipping within the United States 3 to 5 business days.
These delivery times are estimates only and we do not guarantee that they will be met in all situations.
Cost of shipping
Shipping cost is calculated based on the customer's weight and location. We offer free shipping for purchases over $60. Customers can check shipping costs during the online checkout process.
Shipping address changes
If the customer needs to change the shipping address after placing the order, they must contact us as soon as possible at sales@kbod-us.com. If the order has already been shipped, an additional fee must be paid to the shipping company for the route change.
Shipment tracking
We provide customers with a tracking number to track their order online. If the customer has questions or concerns about the status of their order, they can contact us through our website, social networks or email.
Package delivery
Packages are delivered to the shipping address provided by the customer during the purchase process. If no one is present at the delivery address at the time of delivery, additional delivery attempts will be made. If the package cannot be delivered after several attempts, it will be returned to Kbod warehouses in California. Customers can contact us to arrange a new shipment at an additional cost.
Return Policy
Customers can return products purchased from KBOD within 10 days of the delivery date. Products must be in original condition. Return shipping costs are the responsibility of the customer, unless the product received has a factory defect. Customers can contact us for detailed instructions on how to return a product.